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Accommodations:
When booking a room, you can expect the following
minimum amenities: shower/WC, breakfast room/guest
lounge with TV; minimum apartment amenities
are a bed-sit room, kitchen, TV, entrance hall, shower/WC,
as well as initial bed linens and hand towels.
Any potential additional amenities associated with rooms/vacation
apartments, may be found in the descriptions of the various
establishments contained in the Radstadt Vacation Catalogue,
or on the Internet at
www.radstadt.info.
Final cleaning of vacation apartments does
not include washing dishes. This is something you will have
to take care of yourself.
Pets must be mentioned at the time you place
your reservation.
Meals:
Extended breakfast
(Please note! No breakfast is provided on bookings of vacation
apartments) must meet the following minimum criteria: coffee
or tea, fruit juice, 2 bread rolls, butter, jam, sausage and
cheese.
The coffee break includes 1 piece of cake
or a pastry and 1 cup of coffee, or, for children, 2 scoops
of ice cream with cream and a wafer.
For the three-course lunch or dinner, there is an “a la carte” menu at each of the participating restaurants, allowing you to select from several appetizers or soups, main courses and desserts.
Dinner (6 - 9pm) consists of soup or appetizer,
main dish and dessert. The following minimum serving measures
apply to beverages served with dinner: pop 0.2 l, beer/shandy
0.3 l, wine 1/8 l, wine with a splash of soda 0.25 l, mineral
water in the hotel's customary serving form; Ski Water (fruit-juice
syrup mixed with water) 0.5 l. No spirits.
Coffee breaks and dinner may be consumed at any of the inns,
restaurants and cafés which are available for you to
choose from, though not at B&B's or vacation apartments.
Breakfast is always consumed at the lodging
establishment where you are booked.
No reimbursement for any services which the guest opts not
to take advantage of.
Prices:
Listed prices are in Euro including electricity, heating
costs as may arise, VAT, local taxes, final cleaning
(of vacation apartments), and those additional features listed as part of the packages (e.g. the SalzburgerLand Card, Golf Alpin Pass etc.).
The prices are calculated based on a minimum
of 2 full-paying guests.
Should there be only one full-paying guest (rooms only), a
15% surcharge (= also the basis for calculating children's
discounts) will be assessed on the price in question.
Children's Discounts:
Children's discounts are only available when staying in the
parents' room/vacation apartment. The actual age of the child
on the day of arrival will be used in calculating the discount.
Children ages 6 through age 15 pay 50% of the adult package price.
Children 5 and under pay a flat rate of Euro 50.00 per week
and, if requested, have use of a crib/cot or extra bed. It
should be noted, however, that this may be restricted by the
amount of space available in the room. With regards to meals,
age-appropriate meals incl. ¼ l "Ski Water"
(fruit-juice syrup w/water) will be provided.
Bookings/Methods of Payment:
The package can only be booked
through the Radstadt Tourist Office based
on available vacancies in the accommodation category or establishment
expressly requested at the time of booking.
If booking is successfully completed, you will immediately
receive from us a booking confirmation, together with a request
that you transfer a deposit amounting to 20% of the price
of the stay.
Upon transfer of your deposit to our account, you also indicate
acceptance of the General Terms & Conditions
which accompanied the booking confirmation. Upon receipt of
your deposit, the booking becomes binding.
The remaining amount due on your stay must be paid by no later
than 28 days prior to your arrival date. In the case of short-notice
bookings - when there are fewer than 28 days between the booking
and arrival dates - the full amount for the stay must be paid
to the tourist office no later than 7 days prior to the arrival
date.
Arrival and Departure:
Arrival and departure are essentially possible
on any day, as agreed upon in advance with the tourist office.
(except the "Golf All Inclusive" for Beginners & Pros-package: at this package arrival only Saturday or Sunday because
the Golf-course always starts Monday!)
Package-related Documentation:
When you arrive, your host will give you the vouchers relating to the vacation package in question. These can then be redeemed at area establishments for the various services (lodgings, meals etc.).
Passport and Visa Requirements:
When coming from within the EU, you only require a personal
I.D. card - no visa, inoculations are required.
Travel Agency Coverage Regulations
(Reisebürosicherungsverordnung - RSV):
We cover all visitors participating in vacations we have organized,
through the Borough of Radstadt (Stadtgemeinde Radstadt),
Stadtplatz 17, A 5550 Radstadt.
Individual travelers can make claims directly with the Borough
of Radstadt. This applies to already remitted payments, in
so far as services can no longer be provided, either in part
or in full, due to insolvency of the organizer.
In compliance with §7 para. 1/line 4 RSV, we hereby declare
that we accept deposits of max. 20% earlier than two weeks
prior to the commencement of the stay.
The liability of the Borough of Radstadt with regard to the
customer is limited to the price for the stay paid by said
customer and, in the event that damages are incurred, is limited
to the total coverage of the policy. Should the insurance
coverage not suffice to satisfy all claims, the customer's
claim will be met by aliquot share.
All claims must be documentably submitted within 8 weeks of
declaration of insolvency with the Europäische Reiseversicherung
AG, Augasse 5-7, 1090 Vienna, Tel.: +43(01)3172500, Fax: +43/(01)3172500-199.
Failure to do so within this time frame will result in forfeiture
of claim.
Other Conditions and Stipulations
a.) These conditions apply in so far as separate agreements
have not been made within the individual holiday contracts.
b.) Manifest print errors or miscalculations entitle the Tourism
Association to dispute the holiday contract.
c.) Jurisdiction: seat with purview over the event organizer
in question
d.) In the event that individual conditions are declared inoperate,
the remaining conditions of the holiday contract remain unaffected.
e.) No reimbursement is possible for non-consumed services
of any kind.
f.) With regards to use of the "SalzburgerLand Card" (“All-Inclusive Summer Vacation” package),
we refer you to the General Terms & Conditions of the
Salzburg State Board of Tourism Ltd.
g.) Registered headquarters of the organizer: Radstadt Tourism
Association, Stadtplatz 17, A 5550 Radstadt; Telephone: +43-6452-7472;
Fax: +43-6452-6702; info@radstadt.com;
www.radstadt.com;
h.) In all other instances, the General Terms &
Conditions (www.reisebueros.at),
which you received with your booking confirmation and whose
content you indicated acceptance of through transfer of your
deposit, will apply.
Bank Information for Electronic
Funds Transfers
Austria/non-EU Countries: Volksbank Radstadt,
Acct. No. 000033101635, Branch No. 45010;
Germany: Volksbank-Raiffeisenbank Berchtesgadenerland
e.G.; Acct. No. 2402, Branch No. 71090000;
Other EU Countries: No-fee international
transfers to our account at the Volksbank Radstadt
using an EU payment slip filled in with the following bank
codes: IBAN: AT23 4501 0000 3310 1635; BIC/SWIFT: VBOEATWWSAL.
- In all other instances, our General Terms & Conditions
will apply. You will find these • HERE
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